Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at. Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please click here for more information on delivery, returns and international options.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We are unable to refund any shipping charges incurred. All correctly returned items will be credited to the account from which the original purchase was made. Items must be unworn and unaltered, in the condition they were dispatched and complete with all original packaging and tags. Items must be returned within 14 days of you receiving your order. Using the DHL eReturns service is FREE for UK customers. Once the item has returned to us you will receive a text message from our team acknowledge which will begin the returns process. We aim to have returns processed within 3-5 working days (please note this does not include weekends) from when the item has been returned to us.ĭuring sale periods these times can be slightly longer than normal due to higher volumes. The easiest way for customers in the UK and EU to return an item is by arranging a collection with our courier DHL or using your local DHL drop off point, using the returns label included with your order. Pockets cannot undervalue orders when arranging delivery. These charges must be paid by the recipient of the parcel before delivery can take place. A variety of Organic T-Shirts printed and blank plain T-Shirts & Sweatshirts made out of. We have no control over these charges and cannot advise what the cost would be, as customs policies and import duties vary widely from country to country. Your Streetwear Onlineshop for Fair Trade Clothing & Eco Fashion. International customers are required to pay their local customs charges/import duties which are calculated by the courier once the parcel reaches your country. We offer Tax-Free shopping for our international customers and the tax will be automatically deducted at the checkout. If there is an additional charge, the cost will be worked out by ourselves and you will be contacted via email. We may require extra postage before your order can be dispatched if the parcel weighs over 2kg. Once your order has left us, you will receive an email containing an air waybill number to track its progress online. USA DHL Delivery : £35 (Free for orders over £500) Check out our mint green womens tee selection for the very best in unique or custom, handmade pieces from our shops. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options. Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Once your order has left us, you will receive an email containing a tracking number to track its progress online. UK DHL Delivery : £7.99 (Free for orders over £500)
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